Frequently Asked Questions

Rancho Relaxo offers a range of premium pet boarding and daycare services for dogs, cats, and rabbits. Our services include overnight boarding, daycare for up to 8 hours, luxurious amenities, exercise, and activities. We also provide specialized dog daycare and dog care services in Dubai to cater to your pet’s unique needs.

Enrolling your pet at Rancho Relaxo is simple. Visit our website, register your furry friend, and drop them off at our facility during check-in hours. Our friendly staff will guide you through enrollment and answer any questions.

Our prices vary depending on the type of service and duration. We offer off-peak and peak-season rates for overnight pet boarding and daycare for dogs, cats, and rabbits. Discounts are available for longer stays and sibling boarding. Please refer to our price list for detailed information.

Besides pet boarding and daycare, Rancho Relaxo offers luxurious amenities such as enrichment activities, personalized feeding, and medications. We also provide pick-up and drop-off services for added convenience.

We recommend booking your pet’s stay as far as possible, especially during peak seasons and holidays, to ensure availability. You can make reservations through our website or by contacting our reservation team directly.

You can cancel or modify your reservation subject to our cancellation policy. Please refer to our terms and conditions for details. Please contact our reservation team at least 48 hours before your check-in date to cancel or modify your reservation.

We require a deposit when booking to secure your reservation. The deposit amount may vary depending on your pet’s stay length and our current booking policies. The remaining balance is due upon check-in.

At Rancho Relaxo, our top priorities are our guests’ security and welfare. We ensure your pet has a safe and enjoyable stay by providing 24-hour surveillance, sanitized and climate-controlled facilities, and secure lodging. Additionally, each pet gets personalized care and attention from our staff members who have received professional training.

In addition to having basic first aid training, our staff can give medication as needed. Should your pet need specific medical attention, we will collaborate with your veterinarian or contact our network of reliable providers for help.

To enhance your pet’s comfort and familiarity during their visit, feel free to bring along their favorite toys, blankets, and personal items. Providing your pet with items from home can help ease their anxiety and stress while staying at Rancho Relaxo.

Rancho Relaxo accepts checks from 10 a.m. to 6 p.m. You can drop off your pet after 10 a.m. and pick it up before 6 p.m. when you return home. Pets picked up after the appointed hour may be subject to late check-out costs.

Early check-in and late check-out requests may be subject to availability and extra charges. Please contact our reservation team in advance to discuss your pet’s early check-in or late check-out choices.

When checking in your pet, please bring their vaccination records, necessary medications, and a list of feeding instructions or dietary restrictions. You may also bring your pet’s favorite pets, bedding, and belongings to make their stay more comfortable.

The length of your pet’s stay and the type of service you choose will determine our cancellation policy. Please refer to our terms and conditions for comprehensive details on our cancellation policy. If you need to cancel or change your reservation, please contact our reservation service at least 48 hours before your check-in date.

We provide long-term stays and savings for many pets from the same family. To learn more about the current discounts and promotions, please consult our price list or contact our reservation service.

Please inform our staff about any dietary restrictions or medical issues your pet may have when booking your reservation or checking in. We pledge to do everything we can to accommodate your pet’s needs and ensure they receive the appropriate care and attention while with us.

I would like to see the facility before scheduling my pet’s stay.

Pet owners are welcome to visit us before scheduling a stay. Our team will happily give you a tour, address any concerns, and further review our services and amenities.

If you have any queries or worries not covered in the FAQs, please contact our customer support team. We are available to help and offer any support or information you require concerning our policies, methods, or services. You can contact us by phone, email, or in person during business hours.